We're here.Always. Having trouble sleeping, or just need help with your account? Send us a message — a real person reads every one.
Typical reply within 24 hours · Mon–Sun
Billing & Refunds Double charges, unexpected renewals, refund requests, or subscription issues.
Technical Help App crashes, sign-in problems, sound not playing, or content disappeared after an update.
Account & Access Can't log in, password reset, lost favourites, or profile issues.
Content Request Missing tracks, suggest new sounds, or feedback on existing content.
Feedback & Ideas Feature requests, UI improvements, or share what's working well for you.
Something Else Partnerships, press inquiries, or anything that doesn't fit the categories above.
Send us a message. Whether it's a billing issue, a bug, or just a thought — we read every message personally. No bots, no templates. Just real help from the GoodVibes team.
Email support
support@goodvibesofficial.com
Response time
Within 24 hours, every day
Billing priority
Replies within 4 hours
Quick answers. How do I cancel my subscription?
I was charged twice — how do I get a refund?
My saved tracks and favourites disappeared after an update.
The app keeps logging me out. How do I fix it?
Can I use GoodVibes offline?
How do I set a sleep timer?
I have a track suggestion. Where do I send it?
